Paul Sarnak: Allstate Insurance

Bios

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  Heather Riggin

  Agency Manager

  Heather Riggin was born and raised in Maryland and is a proud mother of two. She has been in the insurance field since 2015 and has been part of the office since 2020, where she is dedicated to helping customers protect what matters most. Outside of work, Heather enjoys spending time outdoors hiking with her husband of 20 years and her two standard poodles, exploring new experiences, and getting creative with arts and crafts. She also loves going to concerts and has recently taken up traveling, embracing every opportunity to see new places and make lasting memories.

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  Karly Anemone

  Operations Manager

  I was born and raised in Lewes, Delaware. I graduated from Cape Henlopen High School in 2023. Currently, I am attending Delaware Technical Community College as a Marketing Major. I wish to continue my education at Wilmington University to receive my bachelor’s degree. When I am at home, I enjoy spending time with my dog, Rocky. I have heart for rescue dogs, I wish I could adopt them. I also enjoy spending time with the people who are most important to me.

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  Kim Albers

  Senior Account Manager

  Kim was born and raised in Baltimore, MD. She moved to Ocean City, MD to attend college at Wor-Wic Community College. She loved being by the beaches. She moved to Delaware in 2016. She wanted to make a career change to insurance. She joined our team and obtained her insurance license. She loves helping people, so she thought it was the best path to take. She enjoys hanging out with her family and friends. Kim has a very bubbly personality and is amazing to work with. Call today if you have any questions or issues with your policies. She will go above and beyond to help you.

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  Trey Miller

  Executive Account Manager

  Trey Miller began his career in the insurance industry in 2020 and joined the agency in 2025. Trey’s favorite part of his job is interacting with customers and building lasting relationships to help them have the right coverage for their needs. He loves talking and connecting with insureds. It is the favorite part of his job. Trey is an enthusiastic karaoke singer and enjoys participating in Dragon Boat racing. His passion for both singing and racing reflects his energetic and competitive spirit. Trey is dedicated to helping customers navigate the insurance landscape while fostering meaningful connections along the way.

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  Vanessa Zunun-Ordaz

  Executive Account Manager

  Vanessa is a native Delawarean, that really loves spending her time at the beach. She graduated from University of Delaware and would like to keep studying just for the fun of it. She loves going out and taking trips or staying in and binge-watching shows. Her goal is to travel as much as possible. Vanessa joined our agency in 2023 and assists the Agency Owner and Manager. She also helps the Account Managers and loves to help customers with the best service she can provide. She is a Spanish speaker and helps the Spanish speaking community with their needs as well. Do not hesitate to call and see if she can help you today.

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  Caitlin Louia

  Senior Sales Consultant

  Caitlin was born in Baltimore and moved to Lewes in 2015. She graduated from Cape in 2019. She loves to spend time with her daughter and boyfriend when she is not in the office. They are always traveling together. Caitlin received her license with us in 2022 and loves serving our community for their insurance needs. She is eager to help and jumps in anytime she is needed. She has a bubbly personality and is a wonderful additional to our agency. Call her for your insurance needs.

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  Cameron Crow

  Senior Sales Consultant

  As a Phoenix native and parent of three, I understand the importance of protecting what matters most. I bring that personal perspective to my work, helping families and individuals find the right insurance solutions for their unique needs. When I'm not assisting customers, you'll find me enjoying sports and activities with my kids.

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  Celeste Ellis

  Senior Sales Consultant

  Born in Ohio originally, moved to DE in 2000 to be near family, married a local man and have fallen in love with everything Delaware. I've worked in the insurance industry for nearly 30 years and still try to learn something new every day. I enjoy customers and take pride in helping protect them from the unexpected, in my free time I enjoy traveling with my husband, time with family, and playing tourist at the Delaware beaches. I play a mean game of putt putt golf. I have 3 furry kids of my own & volunteer with a local animal rescue.

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  Pete DiFerdinando

  Licensed Sales Consultant

  Pete DiFerdinando began his insurance career in 2022 and joined the Agency in 2025. Focusing on Commercial insurance and Life insurance, he enjoys the challenge of tailoring policies to fit the unique needs of individuals, families, and businesses. His goal is to help every customer have the right coverage to help protect what matters most. With a background in Computer Science, Pete has a deep appreciation for problem-solving, which translates into his approach to insurance. Outside of work, he is passionate about music and enjoys playing the guitar in his spare time. Whether he's crafting the perfect insurance policy or a great melody, Pete is dedicated to delivering value and insight.

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  James Bradley

  Licensed Sales Consultant

  James Bradley joined the insurance industry in 2025, bringing with him over two decades of experience in the auto industry and a lifelong passion for solving problems. Since starting his career as a Sales Agent, James has focused on Personal Lines insurance, where he excels at helping customers understand their coverage and seeing there are no gaps in protection. Known for his genuine curiosity and approachable nature, James’s favorite part of the job is listening to customers’ stories and tailoring policies to meet their unique needs. He believes that every conversation is an opportunity to build trust and deliver peace of mind. He is always ready to assist both new and longtime customers with personalized service. When he’s not working, you’ll likely find him tackling a challenging puzzle or diving into a new problem-solving hobby—proof that he’s always sharpening the skills that make him a great agent.

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  Elizabeth Heasley

  Licensed Sales Consultant

  Elizabeth joined our sales team in 2025 and has been helping customers find the right protection for what matters most ever since. She specializes in home, auto, RV, and a variety of other insurance products. Elizabeth says, “I love getting to know customers and helping them feel confident about their coverage. Whether it’s helping protect a family, a home, or a business, it’s rewarding to know I’m making a real difference in people’s lives—especially during times when they need it most.” Elizabeth makes a mean homemade pizza and never uses the same recipe twice. She’s on a mission to visit every national park in the U.S.—and she’s already checked off 12!

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  Jason Ramirez- Santos

  Marketing

  Jason joined our team in 2025 as a Telemarketer. He enjoys building quick connections over the phone and turning what starts as a cold call into a genuine, helpful conversation. His ability to connect with people and make them feel comfortable is a big part of what makes him such a valuable member of our team. Outside of work, Jason enjoys watching all types of sports and spending time with his family. A fun fact about him—he’s bilingual and speaks Spanish! We’re so glad to have Jason on our team and appreciate the positive energy and communication skills he brings to every call.

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  Steven Briscoe

  Licensed Sales Consultant

  Steven began his career in insurance in 2025 and joined our team that same year. He focus’ on helping customers find the right coverage options for their home, auto, boat, pet, and other personal insurance needs. Originally from Long Island, New York, Steven takes pride in truly helping people with their options. “My favorite part of the job is being able to actually help people — most think they need to pay the absolute minimum and are shocked when they need to use their policies and find they have little to no coverage. Giving people peace of mind keeps me going.” Outside of work, Steven enjoys spending time with his two puppies and his wife. When he’s not with them, you can usually find him caring for his 30 houseplants or coding his own games and websites.

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  Colleen Romero

  Assistant Account Manager